As the technology is changing at the fast pace hotel industry is also upgrading them to make the effective use of Modern technology one of them is Artificial Intelligence. Now a days Hoteliers are looking for new methods to reach out to customers, understanding them , engaging them to earn their loyalty.
If you are a hotelier, the sooner you embrace opt technologies, the better it would be for your success.As guests get more demanding, paying attention to details will help you score more points. With customer service being important for the hotel industry, let’s take a quick
at the possibilities with Artificial Intelligence. Luxury budget hotel in Lucknow
Artificial Intelligence for Smart Hotels involves:
Conversations across 24X7
What your customer says about you is often the defining line for the success of your hotel property. Excellence in customer service is always a priority. One of the most common problems is the inability to reply instantly to customer queries. Conversations step into the picture to offer instant responses 24 hours a day. Conversations save time, they also eliminate the need to maintain dedicated staff round the clock.
Customers also love flexibility. The inclusion of a hotel’s mobile application empowers customers to adjust room temperature settings, order food and more via their smartphones. Guests using mobile apps to interact with AI-driven chatbox can schedule tasks, books taxis and do much more without the need for coordination with the front desk.
Best Hotel in Lucknow also suggests importance of Data for maintaining conversation
Collecting and Using Data
What do you require to create an exceptional and individual experience for your guests? Guest data! The future of the hospitality industry lies on how well you can know your guests. This can begin right from the time your guest visits the hotel’s website, checks-in, or orders a certain food item. There are many ways you can organize this data to turn it into predictive and actionable insights for a superior guest experience at your hotel. Artificial Intelligence can be used to sift through these enormous chunks of data and understand customer behaviour.
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