Simple steps to reply to negative reviews
Online feedback and hotel guest reviews on websites including
Google or Yelp are a great way for best hotels to find out what guests are
thinking about the hotel and the experiences they made. It is good for hotels
to get positive reviews and stand at best hotel in gomti nagar. Having a good
reputation online is a great way to showcase the quality of our hotel and use
it as a tool to promote your hotel– without having to do much but make
sure the guest is happy while he is on-site! But the remaining reviews that are
negative can change travelers’ opinions quickly when searching for and booking
hotels. It is therefore important to respond to reviews – in the best case to
all, positive and negative. However, to limit potential negative impacts on the
online reputation, hotels should always respond to negative reviews and
proactively address the reason for complaint. best hotel in gomti nagar
Here
are three simple steps on how to ideally respond to negative reviews
1. Open
with a Personal Thank You
Always thank the guest for taking the time to write a review,
and try to address the guest by name whenever possible. This lets guests know
that their feedback is appreciated and valued. Best hotel in gomti nagar
2.
Acknowledge and Address
Apologize for falling short of the guest’s expectations and make
sure to address their specific concerns. if there are improvements that your
hotel is making to ensure that other guests won’t have the same experience,
make sure to mention that as well.
3.
Invite them back
Invite the guest back to rectify the situation, and make sure to
sign off the review with your name and an appropriate way for the guest to
contact you. It shows that the hotel truly is interested in ensuring its guests
have a great experience.
That’s it! Thank-you for reading this article. Hope this
article is helpful to you. Kindly post a review if you have any query. best hotel in gomti nagar
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